We will send you a notification 3 days prior to your subscription order date. So you may have the time to manually cancel it through your account or email us anytime at firstname.lastname@example.org if changes need to be made. If the order is processed and shipped then it can no longer be cancelled but you may return it for a refund. If a chargeback is filed without our products returned unopened then the chargeback will not be accepted.
We are able to ship out formulas around-the-clock and guarantee that your packages are delivered as soon as possible because we keep such a small cancellation window. Orders that are placed before or after (6am PST to 6pm PST) this cancellation window are processed right away and shipped from our warehouse. It is impossible to cancel or stop a shipment once an order has left the warehouse. Depending on your bank, it may take up to 10 business days for the credit to show up on your statement.
Example#1: I have placed an order at 4pm PST and want to cancel the order. It is now 4:45pm PST, and I have sent a cancellation request email at email@example.com. My cancel request will be accepted because it is not past 6pm PST
Example#2: I have placed an order at 4:59am PST, now it is 6am PST and I've sent the cancellation request. This order will not be guaranteed of cancellation. The cutoff windows are 6am PST to 6PM PST, any hours before or after that is not guaranteed of cancellations.
Customers can cancel their orders within 2 hours if it is not fulfilled and not guaranteed. You can cancel your order by going to your account on our website or the email you will receive and click on view order which will take you to the status of the order and click on cancel order then continue.