Most orders are delivered within 1-6 business days.
Shipments out of California Warehouse:
Express orders (overnight/2-day shipping) placed before 12 PM Pacific from Monday to Friday and Saturday 10 AM will ship out the same day via FedEx/UPS. All other orders (standard and free shipping) will ship out on next business day. All express orders placed on Saturday (after 10 AM), Sunday, and otherwise noted holidays will be processed on the following business day (for example, if you place an express order on 9/2/2017 (Saturday) at 10 AM, it will be shipped out on 9/5/2017 (Tuesday) via FedEx Express/UPS.
Standard shipping normally takes 1-3 business days to arrive (Monday through Saturday, excluding holidays).
Free standard shipping normally takes 1-6 business days arrive (Monday through Saturday, excluding holidays).
If you place an order during holiday seasons, there may be a slight delay.
We will be closed on US Holidays.
Shipments out of EU & UK:
All shipping estimates are valid only Monday through Friday, and packages will leave the warehouse the following business day (unless there is a holiday either here in the US or in the EU). We have no authority over or control over shipping carriers. Customs' processing times for each and every parcel they receive are beyond our control or legal jurisdiction. What is allowed through customs and what is not is at the control of US Customs and the FDA. If a product is about to be refilled, there can be brief delays. Any cancellation requests made within an hour after making the order will be taken into consideration, but they cannot be guaranteed.
Cancellations accepted on orders placed during the hours of 6am to 6pm, Pacific Standard Time (PST), one hour after payment, whichever comes first. We are able to ship out formulas around-the-clock and guarantee that your packages are delivered as soon as possible because we keep such a small cancellation window. Orders that are placed before or after (6am PST to 6pm PST) this cancellation window are processed right away and shipped from our warehouse. It is impossible to cancel or stop a shipment once an order has left the warehouse. Depending on your bank, it may take up to 10 business days for the credit to show up on your statement.
Example#1: I have placed an order at 4pm PST and want to cancel the order. It is now 4:45pm PST, and I have sent a cancellation request email at email@example.com. My cancel request will be accepted because it is not past 6pm PST
Example#2: I have placed an order at 4:59am PST, now it is 6am PST and I've sent the cancellation request. This order will not be guaranteed of cancellation. The cutoff windows are 6am PST to 6PM PST, any hours before or after that is not guaranteed of cancellations.
We are currently offering free shipping on purchases of $100 or more.
Customs & Government Agencies (Applies Only to Canadian Customers)
It’s very important to always cooperate with customs and government agencies to prevent seizure and possible return of your order. If you are contacted, it is important to always mention the parcel is for personal-use only and is not intended for resale to avoid any unnecessary taxes or fees.
We use USPS, UPS, and FedEx depending on location and weight of the items.
Please note if your order exceeds $250 in value our courier will require a signature.
Shipping and handling charges are subject to change without notice.